Privacy Policy

Last updated: Feburay 2025

Welcome to Elora Ayah Centre. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or use our services.

1. Introduction

Elora Ayah Centre ("we", "our", or "us") operates in Kolkata, West Bengal, India, providing domestic help services including babysitting, elder care, patient care, and housekeeping. This Privacy Policy explains how we handle your personal data in compliance with applicable laws and regulations.

2. Information We Collect

We may collect and process the following categories of personal data:

Personal Identification Information: Name, email address, phone number, and physical address.
Service Details: Information related to the services you request or provide.
Technical Data: IP address, browser type, and browsing behavior on our website.
Cookies and Tracking Technologies: Data collected through cookies and similar technologies.

3. How We Use Your Information

Your data is used for the following purposes:

To provide and manage our services.
To communicate with you regarding your inquiries or bookings.
To improve our website and services.
To comply with legal obligations.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: Where you have given us explicit consent to process your data.
Contractual Necessity: To fulfill our contractual obligations to you.
Legal Obligation: To comply with legal and regulatory requirements.
Legitimate Interests: To pursue our legitimate interests in a way that does not override your rights and freedoms.

5. Data Sharing and Disclosure

We do not sell your personal data. However, we may share your information with:

Service providers who assist in our operations.
Law enforcement or regulatory bodies when required by law.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for legal, accounting, or reporting requirements.

8. Your Rights

You have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data.
Object to or restrict the processing of your data.
Withdraw consent at any time, where processing is based on consent.

9. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

📧 eloraayahcentre@gmail.com